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Human Resource Approach & Strategy

As Pan Malaysian Pools Sdn Bhd ("PMP") continues to leverage technology to optimise operations and create efficiency, Human Resources focuses on developing a workforce of highly talented individuals and a thriving workplace that fosters employees' growth, learning, well-being, open communications, innovation and ultimately a rewarding career.

Job Opportunities

Job Disciplines

Interested candidates are invited to submit a detailed resume, copies of relevant academic certificates, salaries (current and expected), contact telephone numbers and a recent passport-sized photograph online or email to [email protected]

 

Work@PMP

We take on the challenge to transform and improve the quality of education and the quality of learning institutions through The Community Chest ("TCC") where we channel our profit to TCC to fund the establishment, development, and advancement of schools and learning institutions which are not-for-profit and which do not receive sufficient funding or aid from the government or the community.

Join us in our journey to create opportunity, shape individuals, and ultimately the well-being of the community through education.

Transitional Leadership Placement Programme

Your Search Ends HERE!

Are you looking for a career growth opportunity?

Are you open to learning new business management?

Are you able to relocate from your current location?

We welcome exceptional individual to join Pan Malaysian Pools Sdn Bhd (PMP) as a Management Executive and step up to the opportunity to be part of PMP’s management team. The successful candidates will be rotated to core business operations of the Company.

The ideal candidate should meet the following attributes:

  • Degree holder in any discipline with minimum CGPA 3.0 or its equivalent.
  • Minimum 6 years’ of working experience in core business operations of any industry.
  • Able to work during weekends, travel and relocate to any of our regional offices in Kuala Lumpur, Melaka, Johor, Penang and Ipoh when required.
  • Possess highest standard of integrity and high drive for achievement.
  • Excellent verbal and written English communication.
  • Strong leadership and analytical skills.
  • Energetic and versatile.
  • Able to work independently and in a team.

APPLY NOW

Senior Executive – Cloud Infrastructure

Kuala Lumpur

Responsibilities:

  • To provide system and security administration, support and maintenance functions for all cloud resources for the Company. 
  • To lead the technical solution design review for non-functional requirements, cost optimisation and operational efficiency. 
  • To provide remote and onsite support, preventive and corrective maintenance services to ensure cloud services uptime/availability and performance requirements are met respectively. 
  • To guide and support the Executives in their daily administrative and operation functions. 
  • To undertake technical lead roles in projects as and when assigned.

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, Software Engineering or its equivalent. 
  • Minimum 5 years’ of working experience in managing cloud infrastructure in a complex IT environment. 
  • Expertise in cloud technologies, including AWS, Azure, or Google Cloud. 
  • An innovative team player who is aggressive and dynamic, self-motivated, proactive, mature and result-oriented. 
  • Exceptional problem-solving abilities with a strategic mindset. 
  • Effective communication skills and the ability to collaborate with cross-functional teams. 
  • Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision. 
  • Strong project management skills and a commitment to quality control.

 APPLY NOW

Executive/Senior Executive – Sales

Kuala Lumpur

We are looking for a passionate, results-oriented, and motivated Sales Executive / Senior Sales Executive to join our dynamic team. If you enjoy building strong business relationships, developing sales strategies, and leading retail or agency operations, we'd love to hear from you.

Responsibilities:

  • Supervise and support sales outlets to ensure operational efficiency.

  • Formulate and implement effective promotional activities to meet sales targets.

  • Conduct regular performance reviews and provide actionable feedback to improve results.

  • Analyse market trends and competitor activities to identify growth opportunities.

  • Collaborate with agents to execute sales and marketing strategies.

  • Conduct product and customer service training for the Agents and Sales Operators.

  • Deliver training on products and customer service to agents and sales operators.

  • Conduct trade area studies to evaluate potential sites for new outlets or relocations.

  • Manage the NFO Agency Network to ensure compliance with regulatory standards.

  • Stay updated on industry developments and best practices.

  • Foster a positive and collaborative work culture that encourages innovation and teamwork.

  • Support the company’s community engagement projects.

Requirements:

  • Bachelor’s degree in Marketing, Commerce, Business Administration, or a related field.

  • Minimum 3 years of experience in sales or marketing, preferably in a retail chain or agency network environment.

  • Proficient in English, Bahasa Malaysia, and local Mandarin dialects. "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

  • Strong communication, interpersonal, and analytical skills.

  • Results-driven with proven leadership and motivational abilities.

  • Willing to travel and possess own transport.

APPLY NOW

 

Executive – Application Services

Kuala Lumpur

Responsibilities:

  • Support users for review of functional specifications to meet business requirements.
  • Perform gaps analysis between functional/technical specifications and business requirements.
  • Provide analytical and technical expertise in the implementation of software application.
  • Participate in User Acceptance Test (UAT) planning, ensure readiness of UAT environment and support UAT for any Test Incident Report (TIR) raised by users.
  • Review QA report and production deployment checklist.
  • Provide technical support on root cause analysis and resolution for production problems on software application.

Requirements:

  • Bachelor's Degree in Computer Science/Information Technology or its equivalent.
  • Minimum 1 year of working experience in application development and support, 1 year in test management/QA, preferably in Linux Red Hat environment.
  • Strong analytical, programming and problem solving skills.
  • Ability to learn and understand business processes and functional specifications.
  • An innovative team player who is aggressive and dynamic, self-motivated, pro-active, mature and result-oriented.
  • Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision.
  • Good verbal and written communication skills.

APPLY NOW

Executive – On-Premise Infrastructure 

Kuala Lumpur

Responsibilities:

  • To provide system and security administration, user access management, support and maintenance functions for all core business systems and network infrastructure for the on-premise environment. 
  • To provide remote and onsite support and standby services upon assigned/rostered to ensure system and network uptime/availability and performance requirements are met. 
  • To provide remote and onsite preventive and corrective maintenance services to ensure system and network uptime/availability and performance requirements are met. 
  • To liaise and follow up with vendors on their response and resolution time based on the service level agreement. 
  • To undertake or assist in project works as and when assigned.

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, Software Engineering or its equivalent. 
  • Preferably 1 year of working experience in a related field. However, fresh graduates will also be considered. 
  • Possess knowledge of infrastructure technologies, including servers, storage, virtualisation and networking. 
  • An innovative team player who is aggressive and dynamic, self-motivated, proactive, mature and result-oriented. 
  • Good problem-solving abilities. 
  • Effective communication skills and the ability to collaborate with cross-functional teams. 
  • Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision.

APPLY NOW

Executive – Infrastructure Services Support

Kuala Lumpur

Responsibilities:

  • To provide system and security administration, user access management, support and maintenance functions for all support systems and network infrastructure, and end-user devices for the Company. 
  • To provide remote and onsite support and standby services upon assigned/rostered to ensure system and network uptime/availability and performance requirements are met. 
  • To provide remote and onsite preventive and corrective maintenance services to ensure system and network uptime/availability and performance requirements are met. 
  • To liaise and follow up with vendors on their support response and resolution time based on the service level agreement. 
  • To undertake or assist in project works as and when needed and assigned.

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, Software Engineering or its equivalent. 
  • Preferably 1 year of working experience in a related field. However, fresh graduates will also be considered. 
  • Possess knowledge of cloud technologies, including AWS, Azure, or Google Cloud. 
  • An innovative team player who is aggressive and dynamic, self-motivated, proactive, mature and result-oriented. 
  • Good problem-solving abilities and willingness to learn. 
  • Effective communication skills and the ability to work collaboratively in a team. 
  • Basic understanding of IT infrastructure and service management concepts is a plus. 
  • Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision. 
  • Eagerness to grow and develop skills in infrastructure services support.

APPLY NOW

Business Support – Penang Office

(Based in Penang)

Responsibilities:

Provide administrative support to ensure smooth running of the business operations which include the following:

  • Process customers’ prize payouts and withdrawal transactions accurately and efficiently

  • Coordinate and maintain all documentation relating to Agency Management.

  • Prepare weekly and monthly Sales Performance Reports and assist in the preparation of the Sales Budget.

  • Assist in the implementation of promotional and marketing activities.

  • Assist in corporate community projects and general office administrative duties.

  • Perform other duties and ad-hoc tasks as assigned by the superior.

 Requirements:

  • Diploma in Business Administration or equivalent.
  • Preferably at least two (2) years of relevant working experience. However, fresh graduates are encouraged to apply.
  • Proficient in both English and Bahasa Malaysia. Ability to converse in Mandarin is an added advantage.
  • Proficient in Microsoft Word, Excel and PowerPoint.
  • Good communication and interpersonal skills.
  • Well-organised, meticulous, resourceful and able to work independently with minimal supervision.

APPLY NOW

Technical Support – Johor Office

(Based in Johor)

Responsibilities:

  • Provide technical support such as installing, troubleshooting and repairing of sales terminals, network equipment and other equipment such as UPS, generator, Hubs etc. at the outlets.
  • Perform regular preventive maintenance on the sales terminal and network equipment at the outlets.
  • Upkeep and maintenance of Company vans.
  • Undertake ad-hoc assignments as and when required.

Requirements:

  • Minimum SPM/Diploma/Advanced Diploma in Electrical or Electronic Engineering or equivalent.
  • Must be conversant in English and Bahasa Malaysia.
  • Minimum 2 years' of relevant working experience in technical field.
  • Possess knowledge in computer hardware, network and electronics components.
  • Willing to travel extensively within the designated area.
  • Possess a valid driving licence.
  • Willing to work on shift, weekends, public holidays and odd hours.

APPLY NOW

Technical Support – Penang Office

(Based in Penang)

Responsibilities:

  • Provide technical support such as installing, troubleshooting and repairing of sales terminals, network equipment and other equipment such as UPS, generator, Hubs etc. at the outlets.
  • Perform regular preventive maintenance on the sales terminal and network equipment at the outlets.
  • Upkeep and maintenance of Company vans.
  • Undertake ad-hoc assignments as and when required.

Requirements:

  • Minimum SPM/Diploma/Advanced Diploma in Electrical or Electronic Engineering or equivalent.
  • Minimum 2 years' of relevant working experience in technical field.
  • Fresh Diploma graduates are encouraged to apply.
  • Must be conversant in English and Bahasa Malaysia.
  • Possess knowledge in computer hardware, network and electronics components.
  • Willing to travel extensively within the designated area.
  • Possess a valid driving licence.
  • Willing to work on shift, weekends, public holidays and odd hours.

APPLY NOW

 

Technical Support – KL Office

Kuala Lumpur

Responsibilities:

  • Provide technical support such as installing, troubleshooting and repairing of sales terminals, network equipment and other equipment such as UPS, generator, Hubs etc. at the outlets.
  • Perform regular preventive maintenance on the sales terminal and network equipment at the outlets.
  • Provide first level of support for office equipment at the office.
  • Upkeep and maintenance of Company vans.
  • Undertake ad-hoc assignments as and when required.

Requirements:

  • Minimum SPM/Diploma/Advanced Diploma in Electrical or Electronic Engineering or equivalent.
  • Must be conversant in English and Bahasa Malaysia.
  • Minimum 2 years' of relevant working experience in technical field.
  • Possess knowledge in computer hardware, network and electronics components.
  • Willing to travel extensively within the designated area.
  • Possess a valid GDL driving licence.
  • Willing to work on shift, weekends, public holidays and odd hours.

APPLY NOW

 

Call Centre Agent

Kuala Lumpur

Responsibilities:

To support the helpdesk, inbound betting calls and outbound calls at the Call Centre which includes the following:

  • perform outbound calls to customers on activation of accounts and promoting the Company’s products and services; 
  • attend to customers' calls on accounts related matters; 
  • assist and guide customers to use dmcGO mobile betting application; 
  • update customers’ particulars in the Account Management System; and
  • perform Call Centre administrative works.

Requirements:

  • Fresh graduates of any discipline.
  • No experience is required as training will be provided.
  • Must be able to converse in English, Mandarin or Cantonese.
  • Customer oriented with good listening, communication and interpersonal skills.
  • Proficient in Ms Office applications; i.e. Word and Excel.
  • Must be able to work on weekends and public holidays.

APPLY NOW

Sales Operator

(Based in Kuala Lumpur/Penang/Perak/Melaka)  

(Full-Time)

Responsibilities:

  • Responsible to carry out day-to-day operations duties at the sales outlet:
  • Operate sales terminal; and 
  • Perform prize payout to the winners.
  • Provide good customer service.

Requirements:

  • Age between 21 – 50.
  • Minimum PMR qualification.
  • Able to work on weekends and public holidays.
  • On the job training will be provided.

If you are interested in applying, please contact the person-in-charge at the following numbers:

Kuala Lumpur
Mr. Louis Chan: 016-684 9308
Ms. Lim: 03-9281 2288

Penang
Mr. Choong Ken Ichi: 011-3627 9858
Ms. Ooi: 04-306 7088

Perak
Mr. Chow Kah Weng: 016-410 5370
Ms. Vivien Khoo: 05-253 5900

Melaka
Mr. Victor Lai: 016-212 2550
Ms. Sandy Lim: 06-281 3388


APPLY NOW

Job Disciplines

We offer a wide range of career opportunities for the talented, enthusiastic and forward thinking individuals in different functional areas.

To give you an overview of the various type of work available at Pan Malaysian Pools Sdn Bhd, a sampling of the job disciplines are listed below.

Oversees and manages the core gaming business operation which will involve primarily:

  • The management of agency retail outlet which include optimum sales productivity, outlet customer services, compliance with regulatory and operations.
  • Planning and implementation of sales and marketing strategy and product development to achieve NFO growth objectives.
  • Responsible for new product development and game variation as well as to manage the business risk to the Company, customers and interest of stakeholders.

Key Activities:

  • Manage the outlet agency relationship in ensuring agent compliance with Company’s initiatives, procedures and policies e.g. retail sales, settlement process, prize payout services and outlet compliance;
  • Plan & implement sales and marketing plan to ensure effective control to achieve sales and marketing objective consistent with Company’s branding and image;
  • Manage and monitor the gaming systems standard operating procedures to ensure that all draws are conducted to the highest standards of integrity and security; and
  • Identify, assess and advise on any potential risks to the Numbers Forecast Business.

Oversees all legal and secretarial related matters of the Company.

 

Key Activities:

  • To provide legal and secretarial support services to the business and operation functions of the Company;
  • To advise, review and draft legal and secretarial related documentations; and
  • To manage and represent the Company in these areas.

Oversees the development, deployment, operations and maintain a vast and complex network of terminals, desktop workstations, digital office equipment and networking equipment, operating systems and servers.

The key systems include the core gaming system and the gaming network, financial business systems, data warehouses, e-mail, web sites and portals.

 IT department comprises of the following teams:

  1. IT Operations
  2. Application Services (Gaming & Non-Gaming)
  3. Infrastructure Services
  4. Network Services

Key Activities:

  • Strategise and plan for  future technology directions and manage the IT architecture;
  • Manage the company’s hardware, software and communications;
  • Provide advisory and guidance  from technology selection to deployment, troubleshooting as well as disposal;
  • Maintain information security, uptime and availability; and
  • Effective project planning and management of all technology related projects, ensuring that it delivers business value.

Oversees the Human Resource functions and compliance.

Key Activities:

  • Compensation and benefits administration;
  • Workforce planning, employee and industrial relations; and
  • Learning and development, performance management, and succession strategies.

Responsible for the internal auditing of the Company’s operations with the objective to provide independent, objective assurance and consulting activity to improve operations and to assist in accomplishing the Company’s objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.

 

Key Activities:

  • Review the process on safeguarding of assets and verification of existence of assets;
  • Ensure compliance with policies and procedures and statutory requirements;
  • Ensure adequacy, integrity, security, reliability of Information Systems; and
  • Ensure Corporate Governance practices.

Oversees NFO draw operations, development and update of Standard Operating Procedures for core business activities of the Company.

 

Key Activities:

  • Manage and monitor NFO Draw operations to ensure operating efficiency, integrity and transparency of draw process;
  • Undertake analysis on the performance of the Company’s products; and
  • Develop and update limits of authority framework, policies and procedural guidelines for business requirements.

Undertakes the financial and management reporting functions of the Company and its related corporations.

 

Key Activities:

  • Maintain complete and accurate accounting records that complies with Malaysian Financial Reporting Standards, Companies Act and Income Tax Act;
  • Provide operational support to the various business units in the area of Accounts Receivables, Accounts Payables and Fixed Assets;
  • Produce financial information and reports as per statutory and management requirements;
  • To manage funds for prize payout and payments;
  • To invest funds in Money Market Deposits; and
  • To manage banking related matters.

Oversees the whole spectrum of Procurement and Administration functions.

Key Activities:

  • Manage the overall procurement function and ensure compliance with the Company’s established purchasing and contracting policies and procedures; and
  • Manage the general office administration and support services for the Company such as upkeep of office and maintenance, fleet management and upkeep of motor vehicles, office supplies management and upkeep of office equipment, mailing and courier services, storage and warehousing management.

Responsible for managing effective marketing strategies, corporate communications and public relations functions and support.

 

Key Activities:

  • Build and enhance the Company's reputation through effective branding strategies and corporate communications;
  • Develop and manage marketing objectives, strategies and its performance; and
  • Manage and implement Corporate Social Responsibility programmes in the areas of education and social welfare including corporate donation, sponsorship and charity programmes.

Operates and manages the dmcGO mobile betting channel for Da Ma Cai.

Key Activities:

  • Grow the mobile betting business by recruiting customers to bet using dmcGO app;
  • Plan and execute business strategies and marketing plans to increase sales;
  • Operate and manage the dmcGO customer service and call centre;
  • Provide customer service and support via the dmcGO Call Centre, website and online customer portal;
  • Manage both online and physical topping up channels as well as withdrawal channels for dmcGO customers; and
  • Continuously develop new features and services for the dmcGO iOS and Android apps to enhance customers’ mobile betting experience.
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