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Human Resource Approach & Strategy

As Pan Malaysian Pools Sdn Bhd (PMP) continues to evolve and expand, Human Resource focuses on developing a workforce of highly talented individuals to achieve Company’s business objectives in today’s challenging and competitive market. We are committed to make PMP a great place to work by creating an engaging environment that rewards success and encourages employees to take control of their personal development.

As we continue to grow our business, we seek exceptional people who enjoy challenges and who can contribute to the growth of the Company. To help us develop our business we are seeking highly talented people who are ambitious, in search of a meaningful and rewarding career as well as like working in high performing teams.

Besides creating a conducive work environment where everyone has the best chance to realise their fullest potential, we also believe in rewarding our deserving people. Our total remuneration and benefits packages are highly competitive to look after the needs and welfare of our employees, while our variable pay including bonuses and gratuity scheme are designed to truly drive performance.

Whether you are in gaming, client service, operations or business support role, the work can be both intense and challenging. In tandem with the Company’s growth, we have established our in-house learning and development plans to equip our employees with the relevant skill sets as they progress in their careers through various in-house training programmes, external seminars and conferences.

Job Opportunities

Job Disciplines

Interested candidates are invited to submit a detailed resume, copies of relevant academic certificates, salaries (current and expected), contact telephone numbers and a recent passport-sized photograph to:

Human Resources & Administration Department
Pan Malaysian Pools Sdn Bhd (171698-P)
16th Floor, Wisma Genting
Jalan Sultan Ismail
50250 Kuala Lumpur

Tel : +60 3 2182 2188

Fax : +60 3 2182 2199


Email: [email protected]



Job Opportunities

Embark on a rewarding career at Pan Malaysian Pools Sdn. Bhd. Tap into our experience and resources, and be a part of our exciting and dynamic team. If you think your talents and skills fit into our organisation’s goals and vision, we invite you to join us!

Transitional Leadership Placement Programme

Your Search Ends HERE!

Are you looking for a career growth opportunity?

Are you open to learning new business management?

Are you able to relocate from your current location?

We welcome exceptional individual to join Pan Malaysian Pools Sdn Bhd (PMP) as a Management Executive and step up to the opportunity to be part of PMP’s management team. The successful candidates will be rotated to core business operations of the Company.

The ideal candidate should meet the following attributes:

  • Degree holder in any discipline with minimum CGPA 3.0 or its equivalent.
  • Minimum 6 years’ of working experience in core business operations of any industry.
  • Able to work during weekends, travel and relocate to any of our regional offices in Kuala Lumpur, Melaka, Johor, Penang and Ipoh when required.
  • Possess highest standard of integrity and high drive for achievement.
  • Excellent verbal and written English communication.
  • Strong leadership and analytical skills.
  • Energetic and versatile.
  • Able to work independently and in a team.


Manager – IT Operations

Kuala Lumpur


  • Oversee and direct the day-to-day operations of the Company’s gaming systems at the primary and backup data centers;
  • Ensure all data centers’ systems, services and infrastructure operate reliably and securely according to the business requirements and agreed standards/specifications;
  • Monitor problem reporting and provide resolution to quickly resolve issues;
  • Manage backup and archival of gaming data, disaster recovery process and security;
  • Effectively lead and manage a team of IT personnel and set operational priorities;
  • Review and monitor all software installations, system stability and performance;
  • Review policies related to IT Operations to improve operational efficiency;
  • Communicate, coordinate and collaborate with other IT team leads for ongoing application and system support as well as new application/system deployment;
  • Work with external suppliers/vendors when necessary for operations planning, root cause analysis and problem resolution;
  • Review and ensure new procedure/checklist is in order for implementation.


  • Possess a Bachelor's Degree in Information Technology, Computer Science or its equivalent.
  • Possess 10-15 years of working experience in a similar role.
  • Possess analytical and cross-functional collaboration skills.
  • Strong verbal and written communication skills.
  • Proven leadership ability in an operations management role in a mission critical environment.
  • Able to work beyond the normal hours and on standby during major IT incidents or activities.


Executive – Finance

Kuala Lumpur


  • Responsible to maintain an accurate general ledger for financial and management accounts reporting.
  • Meet financial and management reporting deadline and in compliance with the statutory requirements. 
  • Maintain proper accounting system by ensuring all journal transactions have supporting documents. 
  • Compile information for the submission of government surveys and prepare board papers for board meeting. 
  • Attend to ad-hoc assignments, as and when required.


  • Degree in Accounting or partial professional accounting qualification.
  • Minimum 1 year of relevant working experience.
  • Possess good interpersonal, communication and analytical skills.
  • Well organised, resourceful, initiative, positive thinking, self-discipline, multitasking and able to work independently with minimum supervision.
  • Well verse with Microsoft Office applications.
  • Those with SAP system knowledge would have an added advantage.
  • Flexibility to travel outstation as and when required.


Part-Time Call Centre Operator

Kuala Lumpur


  • Provide good customer service.
  • Perform outbound calls to customers on activation of accounts and promote Company’s products and services.
  • Attend to customers’ calls on accounts related matters.


  • Minimum SPM qualification.
  • Cheerful, pleasant and possess good listening skills.
  • Working experience is not required. Those with working experience in a call centre environment will have an added advantage.
  • Conversant in English, Mandarin or Cantonese.
  • Possess basic computer knowledge.
  • Able to work on draw days i.e. Wednesday, Saturday and Sunday.


Business Support - Johor Office

(Based in Johor)


Provide administrative support to ensure smooth running of the business operations which include the following:
  • Process customers' prize payout, accounts topping-up and withdrawals. 
  • Process office bills and invoices for payment.
  • Handle petty cash reimbursement.
  • Prepare monthly expenses report for office.
  • Perform other functions on ad-hoc basis as and when required.
  • Minimum SPM/Certificate/Diploma in Business Administration or equivalent.
  • Minimum 1 year of relevant working experience.
  • Must be conversant in English and Bahasa Malaysia. Able to converse in Mandarin or Cantonese is an added advantage.
  • Well verse with Microsoft Word, Excel and Powerpoint.
  • Good communication and interpersonal skills.
  • Well organised, meticulous, resourceful and able to work independently with minimum supervision.


Sales Operator

(based in Kuala Lumpur and Penang)



  • Responsible to carry out day-to-day operations duties at the sales outlet:
  • Operate sales terminal; and 
  • Perform prize payout to the winners.
  • Provide good customer service.


  • Age between 21 – 50.
  • Minimum PMR qualification.
  • Able to work on weekends and public holidays.
  • On the job training will be provided.

If you are interested to apply:

For KL, please call Mr Engene Pang (017-3072663) or Ms Lim (03-92812288).

For Penang, please call Mr Wong Chee Keong (012-4023038) or Ms Ooi (04-2286288).


Job Disciplines

We offer a wide range of career opportunities for the talented, enthusiastic and forward thinking individuals in different functional areas.

To give you an overview of the various type of work available at Pan Malaysian Pools Sdn Bhd, a sampling of the job disciplines are listed below.

Oversees and manages the core gaming business operation which will involve primarily:

  • The management of agency retail outlet which include optimum sales productivity, outlet customer services, compliance with regulatory and operations.
  • Planning and implementation of sales and marketing strategy and product development to achieve NFO growth objectives.
  • Responsible for new product development and game variation as well as to manage the business risk to the Company, customers and interest of stakeholders.

Key Activities:

  • Manage the outlet agency relationship in ensuring agent compliance with Company’s initiatives, procedures and policies e.g. retail sales, settlement process, prize payout services and outlet compliance;
  • Plan & implement sales and marketing plan to ensure effective control to achieve sales and marketing objective consistent with Company’s branding and image;
  • Manage and monitor the gaming systems standard operating procedures to ensure that all draws are conducted to the highest standards of integrity and security; and
  • Identify, assess and advise on any potential risks to the Numbers Forecast Business.

Oversees all legal and secretarial related matters of the Company.


Key Activities:

  • To provide legal and secretarial support services to the business and operation functions of the Company;
  • To advise, review and draft legal and secretarial related documentations; and
  • To manage and represent the Company in these areas.

Oversees the development, deployment, operations and maintain a vast and complex network of terminals, desktop workstations, digital office equipment and networking equipment, operating systems and servers.

The key systems include the core gaming system and the gaming network, financial business systems, data warehouses, e-mail, web sites and portals.

 IT department comprises of the following teams:

  1. IT Operations
  2. Application Services (Gaming & Non-Gaming)
  3. Infrastructure Services
  4. Network Services

Key Activities:

  • Strategise and plan for  future technology directions and manage the IT architecture;
  • Manage the company’s hardware, software and communications;
  • Provide advisory and guidance  from technology selection to deployment, troubleshooting as well as disposal;
  • Maintain information security, uptime and availability; and
  • Effective project planning and management of all technology related projects, ensuring that it delivers business value.

Oversees the whole spectrum of Human Resources, Administration and Procurement functions.


Key Activities:

  • Compensation and benefits administration, workforce planning, employee and industrial relations;
  • Training,  performance management systems, management development and succession strategies;
  • Provide a diverse range of administrative services such as upkeep and maintenance of office floors and equipment, record management services  as well as maintain the Company’s fleet of vehicles; and
  • Ensure compliance with the Company’s established purchasing and contracting policies and procedures.

Responsible for the internal auditing of the Company’s operations with the objective to provide independent, objective assurance and consulting activity to improve operations and to assist in accomplishing the Company’s objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.


Key Activities:

  • Review the process on safeguarding of assets and verification of existence of assets;
  • Ensure compliance with policies and procedures and statutory requirements;
  • Ensure adequacy, integrity, security, reliability of Information Systems; and
  • Ensure Corporate Governance practices.

Oversees NFO draw operations, development and update of Standard Operating Procedures for core business activities of the Company.


Key Activities:

  • Manage and monitor NFO Draw operations to ensure operating efficiency, integrity and transparency of draw process;
  • Undertake analysis on the performance of the Company’s products; and
  • Develop and update limits of authority framework, policies and procedural guidelines for business requirements.

Undertakes the financial and management reporting functions of the Company and its related corporations.


Key Activities:

  • Maintain complete and accurate accounting records that complies with Malaysian Financial Reporting Standards, Companies Act and Income Tax Act;
  • Provide operational support to the various business units in the area of Accounts Receivables, Accounts Payables and Fixed Assets;
  • Produce financial information and reports as per statutory and management requirements;
  • To manage funds for prize payout and payments;
  • To invest funds in Money Market Deposits; and
  • To manage banking related matters.

Responsible for managing effective marketing strategies, corporate communications and public relations functions and support.


Key Activities:

  • Build and enhance the Company's reputation through effective branding strategies and corporate communications;
  • Develop and manage marketing objectives, strategies and its performance; and
  • Manage and implement Corporate Social Responsibility programmes in the areas of education and social welfare including corporate donation, sponsorship and charity programmes.

Operates and manages the dmcGO mobile betting channel for Da Ma Cai.

Key Activities:

  • Grow the mobile betting business by recruiting customers to bet using dmcGO app;
  • Plan and execute business strategies and marketing plans to increase sales;
  • Operate and manage the dmcGO customer service and call centre;
  • Provide customer service and support via the dmcGO Call Centre, website and online customer portal;
  • Manage both online and physical topping up channels as well as withdrawal channels for dmcGO customers; and
  • Continuously develop new features and services for the dmcGO iOS and Android apps to enhance customers’ mobile betting experience.
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