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Human Resource Approach & Strategy

As Pan Malaysian Pools Sdn Bhd (PMP) continues to evolve and expand, Human Resource focuses on developing a workforce of highly talented individuals to achieve Company’s business objectives in today’s challenging and competitive market. We are committed to make PMP a great place to work by creating an engaging environment that rewards success and encourages employees to take control of their personal development.

As we continue to grow our business, we seek exceptional people who enjoy challenges and who can contribute to the growth of the Company. To help us develop our business we are seeking highly talented people who are ambitious, in search of a meaningful and rewarding career as well as like working in high performing teams.

Besides creating a conducive work environment where everyone has the best chance to realise their fullest potential, we also believe in rewarding our deserving people. Our total remuneration and benefits packages are highly competitive to look after the needs and welfare of our employees, while our variable pay including bonuses and gratuity scheme are designed to truly drive performance.

Whether you are in gaming, client service, operations or business support role, the work can be both intense and challenging. In tandem with the Company’s growth, we have established our in-house learning and development plans to equip our employees with the relevant skill sets as they progress in their careers through various in-house training programmes, external seminars and conferences.

Job Opportunities

Job Disciplines

Interested candidates are invited to submit a detailed resume, copies of relevant academic certificates, salaries (current and expected), contact telephone numbers and a recent passport-sized photograph to:

Human Resources & Administration Department
Pan Malaysian Pools Sdn Bhd (171698-P)
16th Floor, Wisma Genting
Jalan Sultan Ismail
50250 Kuala Lumpur

Tel : +60 3 2182 2188

Fax : +60 3 2182 2199

Or

Email: [email protected]

                   

 

Job Opportunities

Embark on a rewarding career at Pan Malaysian Pools Sdn. Bhd. Tap into our experience and resources, and be a part of our exciting and dynamic team. If you think your talents and skills fit into our organisation’s goals and vision, we invite you to join us!

Transitional Leadership Placement Programme

Your Search Ends HERE!

Are you looking for a career growth opportunity?

Are you open to learning new business management?

Are you able to relocate from your current location?

We welcome exceptional individual to join Pan Malaysian Pools Sdn Bhd (PMP) as a Management Executive and step up to the opportunity to be part of PMP’s management team. The successful candidates will be rotated to core business operations of the Company.

The ideal candidate should meet the following attributes:

  • Degree holder in any discipline with minimum CGPA 3.0 or its equivalent.
  • Minimum 6 years’ of working experience in core business operations of any industry.
  • Able to work during weekends, travel and relocate to any of our regional offices in Kuala Lumpur, Melaka, Johor, Penang and Ipoh when required.
  • Possess highest standard of integrity and high drive for achievement.
  • Excellent verbal and written English communication.
  • Strong leadership and analytical skills.
  • Energetic and versatile.
  • Able to work independently and in a team.

APPLY NOW

Regional Manager – Penang

(Based in Penang)

Responsibilities:

  • Oversee and manage the day-to-day operations under the jurisdiction of the Penang Regional Office.
  • Formulate business development strategies to develop the Numbers Forecast Operations (NFO) and Mobile Betting (dmcGO) businesses for Penang Region.
  • Effectively plan and implement sales and marketing programs to achieve targeted sales performance.
  • Provide monthly business reviews to the Management on sales performance and business development plans.
  • Develop agency network which include optimum sales productivity, outlet customer services, compliance with regulatory and Standard Operating Procedures.
  • Motivate and drive a team of sales personnel to achieve the assigned sales target.
  • Ensure localised initiatives and national marketing programs achieve its intended results.
  • Establish close rapport with authorities and the industry contacts.

Requirements:

  • Possess a Bachelor’s Degree preferably in Business, Commerce, Marketing, Arts or any other related discipline.
  • Minimum 10 years’ of working experience in the service industry for consumer products.
  • Preferably candidates with retail chain or agency network support experience. Exposure to omnichannel sales is an added advantage.
  • Willing to be transferred as and when required.
  • Possess the highest standard of integrity and high drive for achievement.
  • Excellent communication skills with good verbal and written English.
  • Possess strong leadership and analytical skills.
  • Energetic, versatile and a team player.

  APPLY NOW

Assistant Manager-Sales

(Based in Penang/Perak/Kuala Lumpur/Melaka/Johor)

Responsibilities:

  • Supervise the Company’s sales outlets to achieve operational efficiency.
  • Formulate and implement promotional activities at the sales outlets to achieve sales targets.
  • Conduct regular performance reviews and provide constructive feedback on sales initiative programs.
  • Analyse market trends and competitor activities to identify opportunities for growth.
  • Collaborate with Agents to implement sales and marketing programs.
  • Conduct product and customer service training for the Agents and Sales Operators.
  • Perform trade area study on potential sites for business growth and relocation of sales outlets.
  • Manage NFO Agency Network to ensure compliance with regulatory requirements.
  • Keep abreast with industry trends.
  • Foster a positive and collaborative work culture that encourages innovation and teamwork.
  • Assist in community projects for the Company.

Requirements:

  • Bachelor’s degree in Marketing, Commerce, Business Administration or its equivalent.
  • Minimum 5 years of working experience in sales or marketing in the retail chain or agency network.
  • Must be conversant in English, Bahasa Malaysia and local Chinese dialects.
  • Pleasant personality with good communication and analytical skills.
  • Must be willing to travel and possess own car.
  • Results-oriented, strong leadership and motivational skills.

APPLY NOW

Assistant Manager – Application Services

Kuala Lumpur

Responsibilities:

  • Manage and lead a team of skilled executives in the software design, development, support and maintenance of all computerised applications systems.
  • Collaborate with cross-functional teams to understand business requirements and ensure effective alignment of IT solutions.
  • Oversee the implementation of software applications, ensuring they meet quality standards and deadlines.
  • Provide technical expertise and support to troubleshoot and resolve application issues and software enhancement.
  • Manage and plan testing timeline, systems integration and support user acceptance testing.

Requirements:

  •  Bachelor’s degree in Computer Science, Information Technology, or its equivalent.
  •  Minimum 8 years’ of working experience in IT application development and support.
  •  Strong leadership and communication skills.
  •  Proficiency in project management methodologies.
  •  Knowledge of industry best practices and emerging technologies.

APPLY NOW

Senior Executive - Marketing Communications

Kuala Lumpur

Responsibilities:

  • Develop and implement creative marketing, promotions and corporate communications content across all platforms to achieve business objectives.
  • Optimise creative content to build brand awareness, generate traffic and increase leads as well as execute digital marketing initiatives.
  • Manage social media posts, optimise online user experience and respond to queries in a timely manner.
  • Analyse and measure the ROI on digital marketing initiatives and track campaign impact.
  • Maintain and upkeep the Company’s web portals.
  • Plan, coordinate and liaise with the relevant stakeholders in both Marketing and CSR events.

Requirements:

  • Degree in Marketing or Mass Communications.
  • Possess 5 years of hands-on experience in digital marketing, content and campaign creation.
  • Experience in social media management and marketing automation tools i.e. WordPress, SendGrid, and Meta Business Suite.
  • Experience in online and offline content planning, and collateral development including e-Newsletter, posters, banners, etc.
  • Ability to use Analytical tools to monitor and evaluate Company’s social media presence and performance i.e. Adobe Analytics, Google Analytics, LinkedIn and Facebook Insights.
  • Strong written, communication and presentation skills with fluency in English. Ability to converse and write in Mandarin is an added advantage.
  • Knowledge of Microsoft Office and basic graphic design applications i.e. Adobe Suite

APPLY NOW

Senior Executive – Cloud Infrastructure

Kuala Lumpur

Responsibilities:

  • To provide system and security administration, support and maintenance functions for all cloud resources for the Company. 
  • To lead the technical solution design review for non-functional requirements, cost optimisation and operational efficiency. 
  • To provide remote and onsite support, preventive and corrective maintenance services to ensure cloud services uptime/availability and performance requirements are met respectively. 
  • To guide and support the Executives in their daily administrative and operation functions. 
  • To undertake technical lead roles in projects as and when assigned.

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, Software Engineering or its equivalent. 
  • Minimum 5 years’ of working experience in managing cloud infrastructure in a complex IT environment. 
  • Expertise in cloud technologies, including AWS, Azure, or Google Cloud. 
  • An innovative team player who is aggressive and dynamic, self-motivated, proactive, mature and result-oriented. 
  • Exceptional problem-solving abilities with a strategic mindset. 
  • Effective communication skills and the ability to collaborate with cross-functional teams. 
  • Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision. 
  • Strong project management skills and a commitment to quality control.

 APPLY NOW

Executive – Data Management

Kuala Lumpur

Responsibilities:

  • To ensure the quality of data collected and stored are consistent and accurate for integration into a unified view of data for analytics and reporting purposes.
  • To develop and maintain ETL (Extract, Transform, Load) processes to transform raw data into useable formats for analysis and reporting purposes.
  • To collaborate with data owners or business users to develop dashboards and reports to support decision making process.
  • To document data schema, data dictionaries, and metadata to facilitate data understanding and usage.
  • To monitor and optimise data storage and retrieval processes for efficiency and performance.
  • To undertake or assist in project works as and when assigned.

Requirements:

  • Bachelor’s degree in Data Management, Information Technology, Computer Science, or its equivalent.
  • Preferably 1 year of working experience in data management, including data governance, data security and data architecture. However, fresh graduates will also be considered.
  • In-depth knowledge of data management best practices and industry standards.
  • Familiarity with data privacy regulations and compliance requirements.
  • An innovative team player who is aggressive and dynamic, self-motivated, proactive, mature and result-oriented.
  • Good problem-solving abilities.
  • Effective communication skills and the ability to collaborate with cross-functional teams.
  • Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision.

APPLY NOW

Executive – On-Premise Infrastructur

Kuala Lumpur

Responsibilities:

  • To provide system and security administration, user access management, support and maintenance functions for all core business systems and network infrastructure for the on-premise environment. 
  • To provide remote and onsite support and standby services upon assigned/rostered to ensure system and network uptime/availability and performance requirements are met. 
  • To provide remote and onsite preventive and corrective maintenance services to ensure system and network uptime/availability and performance requirements are met. 
  • To liaise and follow up with vendors on their response and resolution time based on the service level agreement. 
  • To undertake or assist in project works as and when assigned.

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, Software Engineering or its equivalent. 
  • Preferably 1 year of working experience in a related field. However, fresh graduates will also be considered. 
  • Possess knowledge of infrastructure technologies, including servers, storage, virtualisation and networking. 
  • An innovative team player who is aggressive and dynamic, self-motivated, proactive, mature and result-oriented. 
  • Good problem-solving abilities. 
  • Effective communication skills and the ability to collaborate with cross-functional teams. 
  • Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision.

APPLY NOW

Executive – Infrastructure Services Support

Kuala Lumpur

Responsibilities:

  • To provide system and security administration, user access management, support and maintenance functions for all support systems and network infrastructure, and end-user devices for the Company. 
  • To provide remote and onsite support and standby services upon assigned/rostered to ensure system and network uptime/availability and performance requirements are met. 
  • To provide remote and onsite preventive and corrective maintenance services to ensure system and network uptime/availability and performance requirements are met. 
  • To liaise and follow up with vendors on their support response and resolution time based on the service level agreement. 
  • To undertake or assist in project works as and when needed and assigned.

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, Software Engineering or its equivalent. 
  • Preferably 1 year of working experience in a related field. However, fresh graduates will also be considered. 
  • Possess knowledge of cloud technologies, including AWS, Azure, or Google Cloud. 
  • An innovative team player who is aggressive and dynamic, self-motivated, proactive, mature and result-oriented. 
  • Good problem-solving abilities and willingness to learn. 
  • Effective communication skills and the ability to work collaboratively in a team. 
  • Basic understanding of IT infrastructure and service management concepts is a plus. 
  • Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision. 
  • Eagerness to grow and develop skills in infrastructure services support.

APPLY NOW

Executive – Infrastructure Services Operations

Kuala Lumpur

Responsibilities:

  • To provide monitoring and 1st level support for the Company's IT infrastructure services. 
  • To monitor the performance and status of the Company's IT infrastructure using appropriate monitoring tools to ensure it is functioning correctly as per business and service level requirements. 
  • To respond, troubleshoot, identify and resolve issues on the infrastructure as soon as possible which includes onsite and remote troubleshooting, coordination with onsite and/or remote support engineers, and escalation to the next level of support where necessary according to the standard operating procedures. 
  • To follow a set of procedures for incident management from incident identification to investigation, root cause analysis, resolution and closure with proper documentation. 
  • To undertake or assist in project works as and when assigned.

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, Software Engineering or its equivalent. 
  • Preferably 1 year of working experience in a related field. However, fresh graduates will also be considered. 
  • Possess knowledge of infrastructure operations and application of best practices. 
  • An innovative team player who is aggressive and dynamic, self-motivated, proactive, mature and result-oriented. 
  • Good problem-solving abilities and willingness to learn. 
  • Effective communication skills and the ability to work collaboratively in a team.
  • Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision.
  • Eagerness to grow and develop skills in infrastructure services operations.
  • Willing to work on shifts, weekends, public holidays and odd hours when required.
  • Possess own transport and must be able to travel when required.

APPLY NOW

Executive – Sales

Penang

Responsibilities:

  • Supervise the Company’s sales outlets to achieve operational efficiency.
  • Formulate and implement promotional activities at the sales outlets to achieve sales targets.
  • Analyse and provide timely feedback on sales initiative programs.
  • Collaborate with Agents to implement sales and marketing programs.
  • Conduct product and customer service training for the Agents and Sales Operators.
  • Perform trade area study on potential sites for business growth and relocation of sales outlets.
  • Manage Numbers Forecast Operations Agency Network to ensure compliance with regulatory requirements.
  • Keep abreast with industry trends.
  • Assist in community projects for the Company.

Requirements:

  • Degree in Marketing, Commerce, Business Administration or its equivalent.
  • Preferably 2 years of working experience in sales or marketing in the retail chain or agency network but fresh graduates will also be considered.
  • Must be conversant in English, Bahasa Malaysia and local Chinese dialects.
  • Pleasant personality with good communication and analytical skills.
  • Must be willing to travel and possess own car.

 APPLY NOW

Technical Support – Penang Office

(Based in Penang)

Responsibilities:

  • Provide technical support such as installing, troubleshooting and repairing of sales terminals, network equipment and other equipment such as UPS, generator, Hubs etc. at the outlets.
  • Perform regular preventive maintenance on the sales terminal and network equipment at the outlets.
  • Upkeep and maintenance of Company vans.
  • Undertake ad-hoc assignments as and when required.

Requirements:

  • Minimum SPM/Diploma/Advanced Diploma in Electrical or Electronic Engineering or equivalent.
  • Minimum 2 years' of relevant working experience in technical field.
  • Fresh Diploma graduates are encouraged to apply.
  • Must be conversant in English and Bahasa Malaysia.
  • Possess knowledge in computer hardware, network and electronics components.
  • Willing to travel extensively within the designated area.
  • Possess a valid driving licence.
  • Willing to work on shift, weekends, public holidays and odd hours.

APPLY NOW

 

Sales Operator

(based in Kuala Lumpur and Penang)

(Full-Time)

Responsibilities:

  • Responsible to carry out day-to-day operations duties at the sales outlet:
  • Operate sales terminal; and 
  • Perform prize payout to the winners.
  • Provide good customer service.

Requirements:

  • Age between 21 – 50.
  • Minimum PMR qualification.
  • Able to work on weekends and public holidays.
  • On the job training will be provided.

If you are interested to apply:

For KL, please call Mr Engene Pang (017-3072663) or Ms Lim (03-92812288).

For Penang, please call Mr Wong Chee Keong (012-4023038) or Ms Ooi (04-2286288).

APPLY NOW

Customer Consultant

Kuala Lumpur

Responsibilities:

To support helpdesk, inbound betting calls and outbound calls at the Call Centre which include the following:

  • perform outbound calls to customers on activation of accounts and promoting Company’s products and services; 
  • attend to customers' calls on accounts related matters; 
  • assist and guide customers to use mobile betting application; 
  • update customers’ particulars into the Account Management System; and
  • perform Call Centre administrative works.

Requirements:

  • Fresh graduates of any disciplines.
  • No experience required. Training will be provided.
  • Must be able to converse in English, Mandarin or Cantonese.
  • Customer oriented with good listening, communication and interpersonal skills.
  • Proficient in Ms Office applications; i.e. Word and Excel.
  • Must be able to work on weekends and public holidays.

APPLY NOW

Security Support (Pengawal Keselamatan)

Kuala Lumpur

Tanggungjawab:

  • Mengawal keselamatan kakitangan dan premis syarikat.
  • Membuat rondaan, menguruskan kes-kes kecemasan dan melaporkan kepada penyelia.
  • Sedia membantu pelawat-pelawat dan kakitangan syarikat.
  • Sentiasa berwaspada semasa bertugas terutamanya memerhati keselamatan di sekitar kawasan premis syarikat.
  • Memastikan bekerja mengikut Prosedur Operasi Standard yang ditetapkan setiap masa.
  • Melaksanakan tugasan lain seperti yang diarahkan oleh penyelia dari semasa ke semasa.

Kelayakan:

  • Umur 25-40 tahun.
  • Berkelulusan minima SPM.
  • Minima 2 tahun pengalaman bekerja dalam bidang yang sama.
  • Boleh bekerja syif.
  • Boleh bekerja outstation.
  • Komited, disiplin dan boleh bekerja dalam pasukan.

APPLY NOW

Job Disciplines

We offer a wide range of career opportunities for the talented, enthusiastic and forward thinking individuals in different functional areas.

To give you an overview of the various type of work available at Pan Malaysian Pools Sdn Bhd, a sampling of the job disciplines are listed below.

Oversees and manages the core gaming business operation which will involve primarily:

  • The management of agency retail outlet which include optimum sales productivity, outlet customer services, compliance with regulatory and operations.
  • Planning and implementation of sales and marketing strategy and product development to achieve NFO growth objectives.
  • Responsible for new product development and game variation as well as to manage the business risk to the Company, customers and interest of stakeholders.

Key Activities:

  • Manage the outlet agency relationship in ensuring agent compliance with Company’s initiatives, procedures and policies e.g. retail sales, settlement process, prize payout services and outlet compliance;
  • Plan & implement sales and marketing plan to ensure effective control to achieve sales and marketing objective consistent with Company’s branding and image;
  • Manage and monitor the gaming systems standard operating procedures to ensure that all draws are conducted to the highest standards of integrity and security; and
  • Identify, assess and advise on any potential risks to the Numbers Forecast Business.

Oversees all legal and secretarial related matters of the Company.

 

Key Activities:

  • To provide legal and secretarial support services to the business and operation functions of the Company;
  • To advise, review and draft legal and secretarial related documentations; and
  • To manage and represent the Company in these areas.

Oversees the development, deployment, operations and maintain a vast and complex network of terminals, desktop workstations, digital office equipment and networking equipment, operating systems and servers.

The key systems include the core gaming system and the gaming network, financial business systems, data warehouses, e-mail, web sites and portals.

 IT department comprises of the following teams:

  1. IT Operations
  2. Application Services (Gaming & Non-Gaming)
  3. Infrastructure Services
  4. Network Services

Key Activities:

  • Strategise and plan for  future technology directions and manage the IT architecture;
  • Manage the company’s hardware, software and communications;
  • Provide advisory and guidance  from technology selection to deployment, troubleshooting as well as disposal;
  • Maintain information security, uptime and availability; and
  • Effective project planning and management of all technology related projects, ensuring that it delivers business value.

Oversees the whole spectrum of Human Resources, Administration and Procurement functions.

 

Key Activities:

  • Compensation and benefits administration, workforce planning, employee and industrial relations;
  • Training,  performance management systems, management development and succession strategies;
  • Provide a diverse range of administrative services such as upkeep and maintenance of office floors and equipment, record management services  as well as maintain the Company’s fleet of vehicles; and
  • Ensure compliance with the Company’s established purchasing and contracting policies and procedures.

Responsible for the internal auditing of the Company’s operations with the objective to provide independent, objective assurance and consulting activity to improve operations and to assist in accomplishing the Company’s objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.

 

Key Activities:

  • Review the process on safeguarding of assets and verification of existence of assets;
  • Ensure compliance with policies and procedures and statutory requirements;
  • Ensure adequacy, integrity, security, reliability of Information Systems; and
  • Ensure Corporate Governance practices.

Oversees NFO draw operations, development and update of Standard Operating Procedures for core business activities of the Company.

 

Key Activities:

  • Manage and monitor NFO Draw operations to ensure operating efficiency, integrity and transparency of draw process;
  • Undertake analysis on the performance of the Company’s products; and
  • Develop and update limits of authority framework, policies and procedural guidelines for business requirements.

Undertakes the financial and management reporting functions of the Company and its related corporations.

 

Key Activities:

  • Maintain complete and accurate accounting records that complies with Malaysian Financial Reporting Standards, Companies Act and Income Tax Act;
  • Provide operational support to the various business units in the area of Accounts Receivables, Accounts Payables and Fixed Assets;
  • Produce financial information and reports as per statutory and management requirements;
  • To manage funds for prize payout and payments;
  • To invest funds in Money Market Deposits; and
  • To manage banking related matters.

Responsible for managing effective marketing strategies, corporate communications and public relations functions and support.

 

Key Activities:

  • Build and enhance the Company's reputation through effective branding strategies and corporate communications;
  • Develop and manage marketing objectives, strategies and its performance; and
  • Manage and implement Corporate Social Responsibility programmes in the areas of education and social welfare including corporate donation, sponsorship and charity programmes.

Operates and manages the dmcGO mobile betting channel for Da Ma Cai.

Key Activities:

  • Grow the mobile betting business by recruiting customers to bet using dmcGO app;
  • Plan and execute business strategies and marketing plans to increase sales;
  • Operate and manage the dmcGO customer service and call centre;
  • Provide customer service and support via the dmcGO Call Centre, website and online customer portal;
  • Manage both online and physical topping up channels as well as withdrawal channels for dmcGO customers; and
  • Continuously develop new features and services for the dmcGO iOS and Android apps to enhance customers’ mobile betting experience.
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