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Human Resource Approach & Strategy

As Pan Malaysian Pools Sdn Bhd (PMP) continues to evolve and expand, Human Resource focuses on developing a workforce of highly talented individuals to achieve Company’s business objectives in today’s challenging and competitive market. We are committed to make PMP a great place to work by creating an engaging environment that rewards success and encourages employees to take control of their personal development.

As we continue to grow our business, we seek exceptional people who enjoy challenges and who can contribute to the growth of the Company. To help us develop our business we are seeking highly talented people who are ambitious, in search of a meaningful and rewarding career as well as like working in high performing teams.

Besides creating a conducive work environment where everyone has the best chance to realise their fullest potential, we also believe in rewarding our deserving people. Our total remuneration and benefits packages are highly competitive to look after the needs and welfare of our employees, while our variable pay including bonuses and gratuity scheme are designed to truly drive performance.

Whether you are in gaming, client service, operations or business support role, the work can be both intense and challenging. In tandem with the Company’s growth, we have established our in-house learning and development plans to equip our employees with the relevant skill sets as they progress in their careers through various in-house training programmes, external seminars and conferences.

Job Opportunities

Job Disciplines

Interested candidates are invited to submit a detailed resume, copies of relevant academic certificates, salaries (current and expected), contact telephone numbers and a recent passport-sized photograph to:

Human Resources & Administration Department
Pan Malaysian Pools Sdn Bhd (171698-P)
16th Floor, Wisma Genting
Jalan Sultan Ismail
50250 Kuala Lumpur

Tel : +60 3 2182 2188

Fax : +60 3 2182 2199

Or

Email: [email protected]

                   

 

Job Opportunities

Embark on a rewarding career at Pan Malaysian Pools Sdn. Bhd. Tap into our experience and resources, and be a part of our exciting and dynamic team. If you think your talents and skills fit into our organisation’s goals and vision, we invite you to join us!

Transitional Leadership Placement Programme

Your Search Ends HERE!

Are you looking for a career growth opportunity?

Are you open to learning new business management?

Are you able to relocate from your current location?

We welcome exceptional individual to join Pan Malaysian Pools Sdn Bhd (PMP) as a Management Executive and step up to the opportunity to be part of PMP’s management team. The successful candidates will be rotated to core business operations of the Company.

The ideal candidate should meet the following attributes:

  • Degree holder in any discipline with minimum CGPA 3.0 or its equivalent.
  • Minimum 6 years’ of working experience in core business operations of any industry.
  • Able to work during weekends, travel and relocate to any of our regional offices in Kuala Lumpur, Melaka, Johor, Penang and Ipoh when required.
  • Possess highest standard of integrity and high drive for achievement.
  • Excellent verbal and written English communication.
  • Strong leadership and analytical skills.
  • Energetic and versatile.
  • Able to work independently and in a team.

APPLY NOW

Senior Executive - Marketing Communications

Kuala Lumpur

Responsibilities:

  • Develop and implement creative marketing, promotions and corporate communications content across all platforms to achieve business objectives.
  • Optimise creative content to build brand awareness, generate traffic and increase leads as well as execute digital marketing initiatives.
  • Manage social media posts, optimise online user experience and respond to queries in a timely manner.
  • Analyse and measure the ROI on digital marketing initiatives and track campaign impact.
  • Maintain and upkeep the Company’s web portals.
  • Plan, coordinate and liaise with the relevant stakeholders in both Marketing and CSR events.

Requirements:

  • Degree in Marketing or Mass Communications.
  • Possess 5 years of hands-on experience in digital marketing, content and campaign creation.
  • Experience in social media management and marketing automation tools i.e. WordPress, SendGrid, and Meta Business Suite.
  • Experience in online and offline content planning, and collateral development including e-Newsletter, posters, banners, etc.
  • Ability to use Analytical tools to monitor and evaluate Company’s social media presence and performance i.e. Adobe Analytics, Google Analytics, LinkedIn and Facebook Insights.
  • Strong written, communication and presentation skills with fluency in English. Ability to converse and write in Mandarin is an added advantage.
  • Knowledge of Microsoft Office and basic graphic design applications i.e. Adobe Suite

APPLY NOW

Executive – Systems Management

Kuala Lumpur

Responsibilities:

  • Undertake system administration and support functions for servers and cloud infrastructure platform to ensure the system uptime and performance requirements are met respectively.
  • Undertake database administration and data transformation to support IT and business users.
  • Timely generation and transformation of data into actionable insights for IT and business users.
  • Standby on draw days to monitor and support the live draw and gaming system. 
  • Provide onsite and remote support, preventive and maintenance services.
  • Assist in project implementation as and when assigned.

  

Requirements:

  • Degree in Computer Science/Software Engineering/Data Science/ Information Technology or its equivalent.
  • Minimum 1 year of working experience in Cloud Engineering/Data Engineering/Software Development or IT related field. Fresh graduates are encouraged to apply.
  • Meticulous and able to analyse a large set of data using tools.
  • Good verbal and written communication skills.
  • Committed and flexible with a rostered working schedule.
  • Have a high sense of responsibility and ownership, hard-working and able to work under minimum supervision.

APPLY NOW

IT Support – Network Services

Kuala Lumpur

Pan Malaysian Pools Sdn. Bhd., is seeking for a skilled network technician who can offer quality support to internal team members and external parties over the phone and email.

This position is required to undertake the task of installing, monitoring, maintaining and troubleshooting the Local Area Network (LAN), Wide Area Network (WAN) and other network equipment up to the closure of a reported network service issue.

The successful candidate is required to work overtime if there is a fault, scheduled maintenance and project assignments. This job is suitable for people who is analytical, good communicator and has the ability to multitask effectively.

Responsibilities:

  • Proactive monitoring of network service uptime to ensure optimal network performance for business and end users.
  • Provide technical support through various channels of verbal and written communication, and ensure the reported case is resolve within stipulated service level agreement.
  • Troubleshoot network related issues and carry out repairs.
  • Conduct periodic scheduled updates and maintenance service.
  • Partner with other IT and support teams to analyse and identify the possible root cause for the reported issue.
  • Collaborate with vendors and telecommunication service providers to troubleshoot and restore network related outage.
  • Inspect data and voice cable lines to ensure that they are intact and working optimally.

Requirements:

  • Minimum SPM with Certificate or Diploma in IT or equivalent.
  • Must be able to converse in English and Bahasa Malaysia.
  • Minimum 1 year of relevant working experience in network operations support.
  • Must possess a basic understanding of computer network cabling.
  • Strong understanding of network infrastructure design, network hardware and telecommunication services.
  • Proven experience as a network technician or relevant position.
  • Good customer service skills.
  • Willing to work on shift, weekend, public holidays and odd hours when required.
  • Possess own transport and must be able to travel when required.

 APPLY NOW

Technical Support – Penang Office

(Based in Penang)

Responsibilities:

  • Provide technical support such as installing, troubleshooting and repairing of sales terminals, network equipment and other equipment such as UPS, generator, Hubs etc. at the outlets.
  • Perform regular preventive maintenance on the sales terminal and network equipment at the outlets.
  • Upkeep and maintenance of Company vans.
  • Undertake ad-hoc assignments as and when required.

Requirements:

  • Minimum SPM/Diploma/Advanced Diploma in Electrical or Electronic Engineering or equivalent.
  • Minimum 2 years' of relevant working experience in technical field.
  • Fresh Diploma graduates are encouraged to apply.
  • Must be conversant in English and Bahasa Malaysia.
  • Possess knowledge in computer hardware, network and electronics components.
  • Willing to travel extensively within the designated area.
  • Possess a valid driving licence.
  • Willing to work on shift, weekends, public holidays and odd hours.

APPLY NOW

 

Sales Operator

(based in Kuala Lumpur and Penang)

(Full-Time)

Responsibilities:

  • Responsible to carry out day-to-day operations duties at the sales outlet:
  • Operate sales terminal; and 
  • Perform prize payout to the winners.
  • Provide good customer service.

Requirements:

  • Age between 21 – 50.
  • Minimum PMR qualification.
  • Able to work on weekends and public holidays.
  • On the job training will be provided.

If you are interested to apply:

For KL, please call Mr Engene Pang (017-3072663) or Ms Lim (03-92812288).

For Penang, please call Mr Wong Chee Keong (012-4023038) or Ms Ooi (04-2286288).

APPLY NOW

IT Support – Network Services

Kuala Lumpur

Pan Malaysian Pools Sdn. Bhd., is seeking for a skilled network technician who can offer quality support to internal team members and external parties over the phone and email.

This position is required to undertake the task of installing, monitoring, maintaining and troubleshooting the Local Area Network (LAN), Wide Area Network (WAN) and other network equipment up to the closure of a reported network service issue.

This job is suitable for people who is analytical, good communicator and has the ability to multitask effectively.

Responsibilities:

  • Proactive monitoring of network service uptime to ensure optimal network performance for business and end users.
  • Provide technical support through various channels of verbal and written communication, and ensure the reported case is resolve within stipulated service level agreement.
  • Troubleshoot network related issues and carry out repairs.
  • Conduct periodic scheduled updates and maintenance service.
  • Partner with other IT and support teams to analyse and identify the possible root cause for the reported issue.
  • Collaborate with vendors and telecommunication service providers to troubleshoot and restore network related outage.
  • Inspect data and voice cable lines to ensure that they are intact and working optimally.
  • Undertake ad-hoc assignment as and when required.

Requirements:

  • Minimum SPM with Certificate or Diploma in IT or equivalent.
  • Must be able to converse in English and Bahasa Malaysia.
  • Minimum 1 year of relevant working experience in network operations support.
  • Must possess a basic understanding of computer network cabling.
  • Strong understanding of network infrastructure design, network hardware and telecommunication services.
  • Proven experience as a network technician or relevant position.
  • Good customer service skills.
  • Willing to work on shift, weekend, public holidays and odd hours when required.
  • Possess own transport and must be able to travel when required.

 APPLY NOW

Customer Consultant

Kuala Lumpur

Responsibilities:

To support helpdesk, inbound betting calls and outbound calls at the Call Centre which include the following:

  • perform outbound calls to customers on activation of accounts and promoting Company’s products and services; 
  • attend to customers' calls on accounts related matters; 
  • assist and guide customers to use mobile betting application; 
  • update customers’ particulars into the Account Management System; and
  • perform Call Centre administrative works.

Requirements:

  • Fresh graduates of any disciplines.
  • No experience required. Training will be provided.
  • Must be able to converse in English, Mandarin or Cantonese.
  • Customer oriented with good listening, communication and interpersonal skills.
  • Proficient in Ms Office applications; i.e. Word and Excel.
  • Must be able to work on weekends and public holidays.

APPLY NOW

Security Support (Pengawal Keselamatan)

Kuala Lumpur

Tanggungjawab:

  • Mengawal keselamatan kakitangan dan premis syarikat.
  • Membuat rondaan, menguruskan kes-kes kecemasan dan melaporkan kepada penyelia.
  • Sedia membantu pelawat-pelawat dan kakitangan syarikat.
  • Sentiasa berwaspada semasa bertugas terutamanya memerhati keselamatan di sekitar kawasan premis syarikat.
  • Memastikan bekerja mengikut Prosedur Operasi Standard yang ditetapkan setiap masa.
  • Melaksanakan tugasan lain seperti yang diarahkan oleh penyelia dari semasa ke semasa.

Kelayakan:

  • Umur 25-40 tahun.
  • Berkelulusan minima SPM.
  • Minima 2 tahun pengalaman bekerja dalam bidang yang sama.
  • Boleh bekerja syif.
  • Boleh bekerja outstation.
  • Komited, disiplin dan boleh bekerja dalam pasukan.

APPLY NOW

Job Disciplines

We offer a wide range of career opportunities for the talented, enthusiastic and forward thinking individuals in different functional areas.

To give you an overview of the various type of work available at Pan Malaysian Pools Sdn Bhd, a sampling of the job disciplines are listed below.

Oversees and manages the core gaming business operation which will involve primarily:

  • The management of agency retail outlet which include optimum sales productivity, outlet customer services, compliance with regulatory and operations.
  • Planning and implementation of sales and marketing strategy and product development to achieve NFO growth objectives.
  • Responsible for new product development and game variation as well as to manage the business risk to the Company, customers and interest of stakeholders.

Key Activities:

  • Manage the outlet agency relationship in ensuring agent compliance with Company’s initiatives, procedures and policies e.g. retail sales, settlement process, prize payout services and outlet compliance;
  • Plan & implement sales and marketing plan to ensure effective control to achieve sales and marketing objective consistent with Company’s branding and image;
  • Manage and monitor the gaming systems standard operating procedures to ensure that all draws are conducted to the highest standards of integrity and security; and
  • Identify, assess and advise on any potential risks to the Numbers Forecast Business.

Oversees all legal and secretarial related matters of the Company.

 

Key Activities:

  • To provide legal and secretarial support services to the business and operation functions of the Company;
  • To advise, review and draft legal and secretarial related documentations; and
  • To manage and represent the Company in these areas.

Oversees the development, deployment, operations and maintain a vast and complex network of terminals, desktop workstations, digital office equipment and networking equipment, operating systems and servers.

The key systems include the core gaming system and the gaming network, financial business systems, data warehouses, e-mail, web sites and portals.

 IT department comprises of the following teams:

  1. IT Operations
  2. Application Services (Gaming & Non-Gaming)
  3. Infrastructure Services
  4. Network Services

Key Activities:

  • Strategise and plan for  future technology directions and manage the IT architecture;
  • Manage the company’s hardware, software and communications;
  • Provide advisory and guidance  from technology selection to deployment, troubleshooting as well as disposal;
  • Maintain information security, uptime and availability; and
  • Effective project planning and management of all technology related projects, ensuring that it delivers business value.

Oversees the whole spectrum of Human Resources, Administration and Procurement functions.

 

Key Activities:

  • Compensation and benefits administration, workforce planning, employee and industrial relations;
  • Training,  performance management systems, management development and succession strategies;
  • Provide a diverse range of administrative services such as upkeep and maintenance of office floors and equipment, record management services  as well as maintain the Company’s fleet of vehicles; and
  • Ensure compliance with the Company’s established purchasing and contracting policies and procedures.

Responsible for the internal auditing of the Company’s operations with the objective to provide independent, objective assurance and consulting activity to improve operations and to assist in accomplishing the Company’s objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.

 

Key Activities:

  • Review the process on safeguarding of assets and verification of existence of assets;
  • Ensure compliance with policies and procedures and statutory requirements;
  • Ensure adequacy, integrity, security, reliability of Information Systems; and
  • Ensure Corporate Governance practices.

Oversees NFO draw operations, development and update of Standard Operating Procedures for core business activities of the Company.

 

Key Activities:

  • Manage and monitor NFO Draw operations to ensure operating efficiency, integrity and transparency of draw process;
  • Undertake analysis on the performance of the Company’s products; and
  • Develop and update limits of authority framework, policies and procedural guidelines for business requirements.

Undertakes the financial and management reporting functions of the Company and its related corporations.

 

Key Activities:

  • Maintain complete and accurate accounting records that complies with Malaysian Financial Reporting Standards, Companies Act and Income Tax Act;
  • Provide operational support to the various business units in the area of Accounts Receivables, Accounts Payables and Fixed Assets;
  • Produce financial information and reports as per statutory and management requirements;
  • To manage funds for prize payout and payments;
  • To invest funds in Money Market Deposits; and
  • To manage banking related matters.

Responsible for managing effective marketing strategies, corporate communications and public relations functions and support.

 

Key Activities:

  • Build and enhance the Company's reputation through effective branding strategies and corporate communications;
  • Develop and manage marketing objectives, strategies and its performance; and
  • Manage and implement Corporate Social Responsibility programmes in the areas of education and social welfare including corporate donation, sponsorship and charity programmes.

Operates and manages the dmcGO mobile betting channel for Da Ma Cai.

Key Activities:

  • Grow the mobile betting business by recruiting customers to bet using dmcGO app;
  • Plan and execute business strategies and marketing plans to increase sales;
  • Operate and manage the dmcGO customer service and call centre;
  • Provide customer service and support via the dmcGO Call Centre, website and online customer portal;
  • Manage both online and physical topping up channels as well as withdrawal channels for dmcGO customers; and
  • Continuously develop new features and services for the dmcGO iOS and Android apps to enhance customers’ mobile betting experience.
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